Refund and Cancellation

The short version

A job that fails is refunded automatically, in credits, without you asking. Unused credits can be refunded within 7 days of purchase. Credits you have already spent on a finished result are not normally refundable, because the processing was really done and really cost us money.

If something has gone wrong, write to us. Nobody should be left feeling cheated over a few rupees.

Delivery

Nothing is shipped and there is no delivery charge, because there is nothing physical to send. Credits appear in your account the moment a payment succeeds. For a plan bought for a year those are the first month's, and each later month's arrive on its own date. The one exception is a payment made for a plan while your account still has time paid for on that plan or a bigger one, unless it renews the plan you are on in its last 3 days. Such a payment is kept as time after what is already paid for, and its credits arrive on the day that time begins. A finished picture is ready to download from Recent Tasks as soon as the job is done, usually within a couple of minutes, and it stays there for as long as your plan keeps files. If a payment went through and the credits are not there, write to us and we will put it right.

Failed jobs: automatic

If an upscale fails, times out or is cancelled, the credits are returned to your balance automatically. There is nothing to claim and nobody to email. Open that task in Recent Tasks and it says how many credits were returned.

Unused credits: 7 days

If you have bought a plan or a credit pack and have not spent any of it, write to us within 7 days of the payment and we will refund it in full to the method you paid with.

If you have spent part of it, we will refund the unused part at the price you paid per credit. Free credits and credits added by a code have no cash value and are not refundable.

Credits already spent

Once a job has run and returned a result, the credits it cost are not normally refundable. The work was done, and the provider bill behind it was already paid.

That is the rule and not the whole story. If you were charged for something you did not ask for, charged twice, or the result is plainly broken rather than merely not to your taste, tell us what happened and we will put it right. We will not argue over a few credits.

How to ask

Email info@upscela.com from the address on your account. Tell us what you bought, roughly when, and what went wrong. If it is about a particular job, the job number from Recent Tasks makes it much quicker.

We answer within three to four business days. An approved refund is sent back to the original payment method and usually reaches you within 5 to 7 working days after that, depending on your bank.

Cancelling a plan

A plan never renews by itself, so there is nothing to cancel and nothing to stop. You pay for one month or one year, and no further payment is taken unless you make it. Each month's credits can be used until that month ends, and when the time you paid for runs out the account returns to the free plan.

A year paid for in advance is covered by the 7 day rule above, like any other purchase. After that it runs its twelve months, with the credits arriving one month at a time.

Before you raise a chargeback

Please write to us first. A chargeback takes weeks, costs both of us a fee, and we can almost always solve the problem the same week by email. If we have made a mistake we will say so and fix it.