Report Abuse
How to tell us something is being misused, and what happens next.
Reporting misuse
Upscela is a tool for making your own pictures bigger. If somebody is using it for something else, we want to know, and we act on reports rather than filing them.
Write to info@upscela.com with "Report abuse" in the subject line. You do not need an account to report something.
What to report
Sexual content involving children. Non-consensual intimate images. Material that incites violence or hatred against a group. Anything made to impersonate a real person or to deceive.
Your copyrighted work being processed or published by somebody who has no right to it. Your own photograph or likeness being used without your permission.
Attempts to break, overload or abuse the service, including one person creating many accounts to collect the free credits.
What to tell us
What you saw and where, the date and time as closely as you can manage, and any link, job number or account address you have. If you are reporting your own work being used, say what the work is and how we can tell it is yours.
Do not attach illegal material to your report. Describe it. If we need to see something we will tell you how to send it safely.
What we do
We acknowledge every report within three to four business days and we look at all of them. Where a report is upheld we remove the material, and we suspend or close the account behind it.
Where the law requires it, or where somebody is in danger, we report the matter to the police and preserve what we hold for them. We do this whether or not the person who reported it asks us to.
We will not tell the person you reported who reported them.
If we get it wrong
If we have removed something of yours or closed your account and you believe that was a mistake, write to info@upscela.com and say so. A human reads it, and we do change our minds.
If somebody is in immediate danger
Contact the police first, not us. In India, dial 112. For online offences against women and children, the National Cyber Crime Reporting Portal at cybercrime.gov.in takes reports directly. Tell us afterwards and we will preserve whatever we hold.
Secure processing