Contact us
Who you are writing to, how to reach us, and when to expect an answer.
Write to info@upscela.com. It is the only address we use and it reaches a person, not a ticket queue. Anything is welcome here: a result that came back wrong, a question before you buy, a refund, a bulk enquiry, or a bug you would like fixed.
We answer within three to four business days, and usually well inside that. If nothing has arrived by then, look in your spam folder before you conclude we ignored you, then write again.
Phone
+91 79060 04034, during ordinary working hours in India. For anything involving a particular image or a payment, email is better: a written record with the job number in it usually settles the matter in one reply where a call takes three.
What to put in the message
Write from the email address on your account. That is what lets us find your credits and your jobs without a round of questions first.
If it is about one image, the job number from Recent Tasks is the most useful thing you can give us. If it is about a payment, roughly when it happened and what you bought is enough. If something looked wrong on screen, tell us which browser you were in and whether it was a phone or a computer.
Who you are writing to
Upscela is a sole proprietorship owned and operated by Sumit Sharma, based in Mathura, Uttar Pradesh 281001, India. The full registered address is held by our payment provider and is given to any customer or authority who asks for it in writing.
Grievance Officer
The Consumer Protection (E-Commerce) Rules 2020 ask every online business to name someone answerable for complaints. Here that is Sumit Sharma, proprietor. Write to info@upscela.com with Grievance in the subject line, so it is not read as an ordinary support question. We acknowledge a grievance within 48 hours and work to resolve it within one month, which is what those rules require.
You may want one of these instead
Most questions already have an answer in the help centre. For money, see Refund and Cancellation. For what happens to your pictures, see Privacy. To tell us the service is being misused, see Report Abuse.
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