Terms of Service

Who you are dealing with

Upscela is a sole proprietorship owned and operated by Sumit Sharma, in India. You can reach us at info@upscela.com, and our address and phone number are on the contact page. In these terms "we", "us" and "Upscela" mean that business, and "you" means the person using the site.

We are not registered for GST. The price you see is the price you pay, and no tax is added at checkout.

What the service does

Upscela takes an image you upload and returns a larger version of it. You choose a size, we charge the credits that size costs, and the result is delivered as a PNG file you can download. The free editor on the Edit page runs entirely in your browser: it costs nothing and uploads nothing.

The help centre sets out what the tool does well and what it cannot do. Upscaling is not magic: motion blur cannot be undone, text nobody could read cannot be recovered, and a face a few pixels across cannot be rebuilt reliably. Read that page before you spend anything.

Your account

You need an account to upscale an image, and you must be at least 18 years old to have one. Give us an address you control and keep your password to yourself. You are responsible for what happens under your account. Tell us at once if you think somebody else has got into it.

One person may hold one account. Creating several accounts to collect the free credits more than once is a misuse of the service and we may close all of them.

Credits and payment

Everything is bought and spent in credits. A plan gives you a number of credits in each month it runs; you can also buy credits outright or pay for a single image. What each size costs is shown on the pricing page and is charged the moment a job is created, not when it finishes.

A job that fails, times out or is cancelled is refunded in credits automatically. You do not have to ask. Credits have no cash value and cannot be transferred between accounts.

Prices can change. A change never affects something you have already bought, and we will say so on the pricing page before it takes effect.

Your images stay yours

You keep every right you had in the image you upload, and you keep the result. We claim no ownership of either. We do not use your images to train anything, we do not sell them, and we do not show them to anybody. There is no watermark on any plan, including the free one.

We need one narrow permission to do the job at all: while your file is with us, you allow us to store it and to process it, including sending it to the specialist providers who perform the upscale on our behalf. That permission exists only to produce your result and ends when the file is deleted.

By uploading you confirm you have the right to do so. Do not upload anything you do not own or have permission to use.

What you may not upload

Nothing illegal. Specifically: no sexual content involving children, no non-consensual intimate images, no material that incites violence or hatred, and nothing that infringes somebody else's copyright or trademark.

No identity documents belonging to other people, and no images made to impersonate a real person or to deceive. Do not attempt to break, overload or work around the limits of the service, and do not resell access to it without asking us first.

If you find something on this service being misused, tell us through Report abuse. We can suspend or close an account that breaks these rules, and where the law requires it we will report the matter.

Availability, and what we do not promise

We work to keep the service running and to return a result you are happy with, but we cannot promise it will always be available, always be fast, or always produce a result you like. Results depend on the picture you start from.

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, for lost profit, or for anything you could have avoided by keeping your own copy of your file. Where we are liable, our total liability to you is limited to what you paid us in the twelve months before the claim.

Nothing here removes a right you have under Indian consumer law that cannot be removed by agreement.

Ending it

You can stop using the service whenever you like. To close your account, write to info@upscela.com from the address on it and we will delete the account and your files. We can suspend or close an account that breaks these terms, and we will tell you why unless the law stops us.

We may change these terms. If a change matters, we will say so on the site before it takes effect, and continuing to use the service after that means you accept it.

Which law applies

These terms are governed by the law of India. The courts of Uttar Pradesh have jurisdiction over any dispute arising from them.

If something here is unclear, write to info@upscela.com before you buy anything. An email costs you a minute and saves you a guess.